Technical Support

Our goal is to provide technically sound, trouble-free software products.
If you do encounter any problems with our software, we want to help you as swiftly as possible.


SC  = SkyCalc    FTS  = The Fish Tracking System    TPro= TournamentsPro

Problem: FTS TPro How to enable report exportation in PDF format.
Resolution: This feature can only be installed on PCs running validated copies of Microsoft Office and version 8 or higher of The Fish Tracking System or TournamentsPro.  To enable this feature download and install the 2007 Microsoft Office Add-in: Microsoft Save as PDF.  It is available for download at this website

Problem: FTS TPro Where to download Snapshot Viewer.
Resolution: To view report files exported in SNP, (Snapshot) format,  the Snapshot Viewer must be installed.  It is available for download at this website

Problem: FTS TPro Report may loose formatting when exported.
Resolution:  Because of the difficulty in converting a graphical report to a text type format, exporting reports in some text formats become misaligned. Experiment with the format options available to find one that satisfies your needs.  For more information, visit  this website

For any other technical support issue,
please complete the following form and
press the SUBMIT button.

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